Questions, answered

Everything you might want to know before a piece finds its way to you. If your question isn't here, write to us. A real person in the family will answer.

The pieces

Is each piece one of a kind?

Many are. Vintage textiles, reclaimed patchwork and old brass were never made twice, and once they're gone, they're gone. Others arrive in small batches from the same maker, each with its own small differences. Every listing tells you which.

Are your pieces handmade?

Much of what we carry comes from small workshops where things are still cut, stitched, hammered and painted by hand. Where we know exactly how a piece was made, we tell you in its description. We'd rather say less than claim something we can't stand behind.

What does "vintage" or "preloved" mean for condition?

It means the piece has lived a life before yours. Expect softened colours, small marks, old repairs and the gentle wear that gives these pieces their soul. We photograph every one in natural light and point out anything you should know.

Will it look like the photographs?

As closely as we can make it. We never retouch away wear or brighten colours that aren't there. Screens do vary, so if colour matters for your room, ask us for another photo.

Can I see more photos or ask about measurements?

Of course. Send us a message with the name of the piece and we'll photograph whatever you'd like to see.

Delivery

How much is delivery?

In the UK, Standard delivery is £3.95, and free on orders of £50 and over. Economy is £1.90 and Express is £14.40. Full details are on our delivery page.

Do you ship worldwide?

Yes. We send pieces all over the world. Orders outside the UK may be charged import duties or taxes by the destination country.

How will it arrive?

Packed by hand, with reused packaging wherever we can and as little new plastic as possible. We'll email you the moment it's on its way.

Returns

What if I change my mind?

You have 14 days from delivery to let us know, and a further 14 days to send it back. Read the details on our returns page.

What if something arrives damaged?

Contact us within 30 days with your order number and a photograph. We'll put it right with a repair, replacement or full refund.

Coming soon

When will wall art and hand-painted furniture arrive?

Soon. Both collections are on their way to us now. Register your interest and you'll be the first to know, before they're shown to anyone else.